Microcosm USA LLC wants your complete satisfaction. If any product fails to meet your satisfaction - Please email for a Return Goods Authorization. Merchandise is returnable within 7 days from the date of delivery. Items returned for credit must be in their original package, unmarked, and unopened. Special orders and opened products are not returnable unless the reason for the return is a result of a manufacturer defect or problem. Customers are responsible for shipping charges unless the return is a result of a manufacturer defect or problem.